Frequently Asked Questions

There are two likely reasons:

1. The Town Meeting Member (TMM) is logged in as a GUEST. If they do not see “Welcome, [TMM NAME]” when the app or webpage opened, they must sign-in using the email that the Town Clerk's office has on file.
2. The TMM is using a different email than what the Town Clerk's office has on file. If the TMM sees “Welcome, [TMM NAME]”, but votes are not getting counted, this is the likely reason. TMMs should check the email against the list sent by the Town Clerk’s office by contacting the available Tech Support phone number.

The device was likely bumped out of the session if the phone went to sleep. We recommend closing the app completely, then re-open, sign-in and enter the Session ID again. If this does not work, try restarting your phone.

The best way to avoid this is to keep the device in the “awake” status when the PointSolutions app is running. Town Meeting Members can do this from the Settings menu in the PointSolutions app:

Android Devices:

1. Tap on the three lines in the top left
2. Tap on Settings
3. Toggle “Keep Device Awake” 

Apple Devices:

1. Tap on the three dots in the bottom right
2. Tap on Settings
3. Toggle “Prevent Auto-Lock”

To change the PointSolutions password, open the app or webpage and enter the email on file with the Town Clerk’s office; click NEXT. Under the text box for the password is clickable text “Forgot Your Password”; this will send a password reset request to that email address. YOU MUST HAVE ACCESS TO THAT EMAIL IN ORDER TO RESET YOUR PASSWORD!

Once the email is received, click on the link to open the webpage to change the PointSolutions password.

If you cannot access the email associated with your PointSolutions account anymore, you can create a new account using a different email address. PLEASE NOTE THAT YOU MUST PROVIDE THIS EMAIL ADDRESS TO THE TOWNCLERK'S OFFICE AS SOON AS POSSIBLE! The Town Clerk's office will add your new email to the current list and send a link for you to create your new account with PointSolutions.

The new email address must be added to the protected list in at least one day BEFORE Town Meeting in order for your votes to count. New email addresses cannot be added on the night of Town Meeting.

The Town Clerk’s office sends an email, typically the week before Town Meeting, directly to all Town Meeting Members. Check for the email sent by townclerk@belmont-ma.gov. 

Please note, the Zoom link is not public, do NOT share the email with the Zoom link or Session ID; it’s only provided to Town Meeting Members.