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Letters regarding water service line responsibility

Posted on: June 4, 2014 - 1:29pm

American Water Resources will soon send a letter to Belmont residents they are a reputable company, informing residents of a service line maintenance responsibility. The mailing will explain that: (i) normal wear and tear can cause water line leaks or breaks, (ii) property owners are responsible for making the necessary repairs, and (iii) repairs can cost thousands of dollars. AWR's Water Line Protection Program provides property owners with an optional means to protect themselves affordably from the expense and aggravation of water line repairs.

Please be assured that this letter explains that our programs are offered by AWR and that we are independent of Belmont and the local utility.

In case Belmont property owners have questions, we've included a list of key information below:

 

  • American Water Resources is a subsidiary of American Water, the largest publicly traded water company in the country which has served homeowners for over 126 years
  • Servicing nearly one million customer contracts nationwide
  • We have an A+ rating and are a Better Business Bureau accredited business
  • AWR will only use licensed, Belmont area contractors for all repairs
  • We have been selected by the New York City Water Board as their official service line protection provider.
  •  93% of our customers are very satisfied with the overall value of our program

 

For additional information about AWR, our programs, or how to partner and create a new revenue stream, please visit AWRUSA.com/info or contact me at BarbaraB@amwater.com or 856-359-2794.

The Water Division repairs all water service line failures from the water main to the property line at no cost to the property owner. The property owners however, are responsible for any repairs to their service line in the event of a service line failure on the property. These repairs will require an “Approved contractor” to make the necessary repairs.  All service line failures at commercial properties are the sole responsibility of the property owner. The Water Division upon request will provide a list of “Approved contractors”. If you have any questions regarding these letters please call the Water Division at 617-993-2700.